Royal Mail says delivered but my customer's item hasn't arrived

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asked Feb 7 in Courier FAQs by Steven101
what should I do now? Item hasn't arrived

1 Answer

0 votes
answered Feb 7 by admin (43,470 points)

If you're the person who posted the item

Who signed for the item? Does the person the item was sent to, know or recognise the name or the signature of the person who signed for the item?

If the item was sent to a home address, ask the intended recipient to check with all members of their household and ask them if someone took delivery on their behalf?

If the item was sent to a work address, ask the intended recipient to check with their post room and colleagues whether anyone else took delivery on their behalf?

If you have sold the item, have you checked to make sure the shipping address (written on the item) and billing address provided by the recipient were correct?

 

If you're the person the item was sent to

Who signed for the item? Check if you know or recognise the name or signature of the person who signed for the item.

If the item was sent to your home address check with all members of your household whether anyone took delivery on your behalf? Alternatively, has the item been left with your neighbour or in a safeplace?

If the item was sent to your work address, check with your post room and colleagues whether anyone took delivery on your behalf?

If you purchased the item online, did you enter the correct shipping and billing address?

Please note - the signature will be provided by the person who takes delivery of the item and not necessarily the person named on the address label.

Back to Royal Mail Tracking page and track again.

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